This Shipping & Delivery Policy ("Policy") outlines the procedures and terms related to the shipping and delivery of products purchased through the Fiddy Furniture platform and should be read in conjunction with our Terms of Service.

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1. General

1.1 Fiddy Furniture provides shipping services across India and is committed to delivering your orders in a timely, safe, and reliable manner.
1.2 We work with trusted third-party logistics providers (“Delivery Partners”) to ensure a seamless shopping and delivery experience.
1.3 By placing an order on Fiddy Furniture, you agree to the terms of this Policy. If you do not agree, we recommend not proceeding with the purchase.
1.4 Products will be delivered within 10–12 days from the date of order confirmation.

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2. Shipping & Delivery Terms

2.1 Delivery Partners and Notifications

• Your order will be delivered by our Delivery Partners or by our internal logistics team in select locations.
• An estimated delivery date will be shown at checkout.
• You will receive updates via email and/or SMS with tracking information once the order is dispatched.

2.2 Serviceable Areas

• Fiddy Furniture delivers across most pin codes in India.
• If your location is unserviceable:
  • You will be notified during checkout.
  • You can use the pin code checker on our website to verify delivery availability before placing an order.

2.3 Accurate Shipping Information

To ensure smooth and timely delivery, you must provide complete and correct shipping details, including:

• Full Name
• Delivery Address with relevant landmarks
• Active Contact Number and Email Address

Fiddy Furniture will not be responsible for delivery failures due to incorrect or incomplete information.

2.4 Delivery Attempts

• If you are unavailable during delivery, our Delivery Partner will make up to three (3) delivery attempts.
• If all attempts fail, the order may be canceled at our discretion.
• Applicable return shipping costs may be deducted from any refund issued.

2.5 Delivery Delays

While we strive to meet the promised delivery timeline, delays may occur due to:

• Weather conditions
• Lockdowns, strikes, or public disturbances
• Natural disasters
• Unexpected logistical challenges

We will inform you of any significant delays. However, Fiddy Furniture will not be held liable for such delays or resulting losses.

2.6 Delivery Personnel Conduct

We expect professional conduct from all delivery personnel. If you experience any issues, please report them to our customer support team, and we will help resolve the matter with the concerned Delivery Partner.

2.7 Order Tracking

After dispatch, your order will be assigned a tracking ID. You can:

• Track your order via your Fiddy Furniture account, or
• Use the tracking link provided by our Delivery Partner.

Note: Tracking updates may experience slight delays due to system sync intervals.

2.8 Shipping Charges

Shipping fees depend on:

• Order value
• Product type, weight, and size
• Delivery location

Applicable shipping charges will be shown during checkout. These charges are non-refundable unless a verified damaged, defective, or incorrect product is delivered.

2.9 Returns & Reverse Logistics

For returns, we follow a reverse logistics process. After a return request is approved:

• A pickup will be scheduled by our Delivery Partner.

For more details, please refer to our Return & Refund Policy.

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3. Customer Support

For any shipping or delivery-related concerns, please contact us:

Fiddy Furniture
WhatsApp: +91 7379999111
Email: support@fiddyfurniture.com
Website: www.fiddyfurniture.com